Shipping & Delivery Policy
Last updated: 11 October 2026
1. Free delivery across India
We offer free delivery on all orders to serviceable pin codes across India. We currently ship within India only.
2. Dispatch and delivery time
- Dispatch: within 2–3 working days of order confirmation, from our warehouse in New Delhi.
- Delivery: 5–7 working days after dispatch.
- Remote areas, sale periods, festivals, weather or courier delays may add a few extra days. We will keep you informed.
Working days are Monday to Saturday, excluding public holidays.
3. Order tracking
Once your order is dispatched, you will receive a tracking link by email, SMS or WhatsApp. Tracking may take 24–48 hours to update on the courier’s website.
4. Address and delivery attempts
- Please enter a complete address, pin code and a reachable phone number.
- If a package is returned to us because of an incorrect address, the customer being unavailable, or refusal of delivery, re-shipping charges may apply.
5. Damaged or tampered packages
If the outer package looks damaged or tampered with, please do not accept it, or record an unboxing video while opening it. Report any damage within 48 hours of delivery as explained in our Returns, Replacement & Refund Policy.
6. Contact
Email: support@paltoos.com | Phone/WhatsApp: +91 72900-01336