Returns, Replacement & Refund Policy
Last updated: 11 October 2026
At Paltoos, every product is checked before it leaves our warehouse in New Delhi. Please read this policy before placing your order.
1. No returns, no refunds
We do not accept returns and we do not offer refunds for change of mind, wrong size or colour ordered, or because the product is no longer needed. Please check the size guide and product details carefully before ordering.
2. Replacement for damaged, defective or wrong items
If your order arrives damaged, defective, or is not the item you ordered, we will replace it free of charge.
- Report it within 48 hours of delivery.
- Share an unboxing video: one continuous, unedited video starting from the sealed package, clearly showing the shipping label and the damage or defect.
- Share clear photos of the product and the outer packaging.
- Mention your Order ID.
Send these to support@paltoos.com or WhatsApp +91 72900-01336.
Claims reported after 48 hours, or without an unboxing video, cannot be accepted.
3. How replacement works
- We review your video and photos and reply within 2 working days.
- Once approved, we arrange pickup of the damaged item where needed. Please keep the product unused, with its tags and original packaging.
- The replacement is dispatched at no extra cost to you. If the same item is out of stock, we will offer an alternative of equal value.
4. Not eligible for replacement
- Products that have been used, washed, altered or damaged after delivery.
- Normal wear and tear, or damage caused by chewing, scratching or misuse by pets.
- Minor colour or texture differences due to screen display or natural materials.
- Personalised items, except when they arrive defective.
5. Order cancellation
Orders cannot be cancelled once placed. If we have to cancel your order (for example, item out of stock or a pricing error), the full amount paid will be refunded to your original payment method within 5–7 working days.
6. Contact
Paltoos (online platform), New Delhi, India
Email: support@paltoos.com | Phone/WhatsApp: +91 72900-01336